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Have questions about custom SLAs, mTLS setups, WhatsApp alerts, or enterprise scale? Our engineering and support team is ready 24/7.

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Direct Contact Channels

Technical Support & Incident Help
< 2 hours response time

24/7 priority support for active monitoring alerts, probe debugging, and custom assertions.

support@uptara.co
Sales & Enterprise Plans
Same business day

Custom SLAs, dedicated on-premise probe runners, custom invoices, and volume monitor discounts.

sales@uptara.co
Security & Vulnerability Disclosure
Immediate triage (< 1 hour)

Report security findings, request SOC2/compliance documentation, or verify PGP keys.

security@uptara.co
General & Enterprise Inquiries (Vamix)
Global support hours

Direct communication with the Vamix engineering team for enterprise contracts, custom setups, and platform integrations.

contact@vamix.net

Global Operational Hubs

N. Virginia, United StatesUS-East

North American Core Gateway & Edge Probe Hub

Frankfurt, GermanyEU-Central

European Union Edge Probe Cluster

Mumbai, Asia-PacificAP-South

Asia-Pacific Core Edge Probe Cluster