PagerDuty Events API v2 Integration

PagerDuty API Monitoring &
On-Call Escalation

Name: Uptara
Brand: Uptara
Availability: InStock
Rating: 4.9 (128 reviews)
Author: Vamix

Trigger, acknowledge, and resolve PagerDuty incidents automatically. High-confidence multi-region quorum consensus eliminates 3 AM false alarms for on-call engineers.

Events API v2 Auto-Trigger & Auto-Resolve Smart dedup_key

Automated PagerDuty Lifecycle: Trigger $\rightarrow$ Triage $\rightarrow$ Resolve

Native synchronization with your PagerDuty on-call escalation policies.

event_action: trigger

Auto-Trigger on Confirmed Quorum Failure

When 2-of-3 global probe regions confirm downtime or an assertion failure, Uptara dispatches a trigger event with severity: error or critical.

Severity: Critical / Error

event_action: acknowledge

Sync On-Call Triage States

Incident status updates and triage notes sync with PagerDuty on-call schedules, phone escalation policies, and SMS rotations.

On-Call Escalation

event_action: resolve

Auto-Resolve on Multi-Region Recovery

Once the API returns HTTP 200 and passes consecutive quorum cycles across all probe nodes, Uptara dispatches a resolve event matching the dedup_key.

Automatic Resolution

PagerDuty Events API v2 JSON Payload Example

Uptara populates complete diagnostic telemetry into PagerDuty custom_details for rapid on-call triage.

{
  "routing_key": "YOUR_PAGERDUTY_INTEGRATION_KEY",
  "event_action": "trigger",
  "dedup_key": "uptara_monitor_mon_99182a",
  "payload": {
    "summary": "CRITICAL: Checkout API failed 3-of-3 quorum regions (HTTP 503)",
    "severity": "critical",
    "source": "https://api.domain.com/v1/checkout",
    "component": "API Gateway",
    "group": "Production Core",
    "custom_details": {
      "http_status": 503,
      "latency_ms": 3840,
      "failing_regions": ["US-East", "EU-Central", "AP-South"],
      "assertion_error": "Expected status 200, got 503 Service Unavailable",
      "reproduction_cmd": "curl -i -X POST https://api.domain.com/v1/checkout"
    }
  }
}

Enterprise Incident Management Features

Built for high-scale microservices, payment rails, and mission-critical SRE teams.

Events API v2

Native Events API v2 Integration

Connect directly to PagerDuty services using a 32-character Integration Key (routing key) with zero middleware or polling.

Incident Grouping

Smart Deduplication Keys (dedup_key)

Incidents for the same failing monitor are grouped under a unique dedup_key to prevent duplicate incident floods in PagerDuty.

Zero False Pages

Multi-Region Quorum Validation

Stops 3 AM wake-up calls caused by transient edge BGP flaps by requiring independent multi-region confirmation before paging engineers.

Diagnostic Telemetry

Rich Diagnostic Custom Details

Includes failing URL, response code, latency, headers, failing assertion, and curl reproduction command in the custom_details payload.

Severity Rules

Configurable Severity Mapping

Map specific monitors to critical, error, warning, or info severity levels to match your team’s on-call escalation policies.

MTTR Tracking

Automated Post-Mortem Metrics

Syncs exact downtime duration and MTTR back to your SLA governance and incident review dashboards.

Frequently Asked Questions: PagerDuty Integration

In PagerDuty, open Services > Service Directory > select your service > Integrations > add "Events API v2". Copy the 32-character Integration Key. In Uptara, open Settings > Alert Integrations > PagerDuty, paste the key, and click "Send Test Event".

Uptara uses distributed multi-region quorum consensus across 3 global regions (US-East, EU-Central, AP-South). An incident is only triggered in PagerDuty if a quorum majority independently confirms downtime, preventing false wake-up pages during isolated transit blips.

Yes. When the monitored API recovers and passes consecutive multi-region health checks, Uptara automatically sends an event_action: resolve with the corresponding dedup_key, closing the incident in PagerDuty without manual intervention.

Yes. You can configure multiple PagerDuty integration keys (e.g. one for Payment SREs, one for Auth Platform, and one for Data Pipelines) and route monitors accordingly.

Topic Cluster & Ecosystem

Part of API Monitoring